Smartaupairs

Feedback from a Host Family

I am writing to let you know how much we all love our au pair.
She is super sweet and really fantastic with the boys.
She seems to be settling in very well and has already met some other local aupairs she is becoming
friends with and enrolled at an english school.
I am grateful to find her at short notice, so thank you.

(Host family,  Middlesex)

Family Feedback From Recent Survey

We were delighted for all the support and feedback we received as part of our recent survey.

Please see below for some of the testimonials:

"I am extremely impressed both with the service offered and with my au pair. Not only is she fantastic with my children, she is also lots of fun to have around. It feels as if she has always been part of our family. I will miss her when she has to return home." Clare, Surrey

"
I want to say a big thank you to both of you for finding me good aupairs and supporting me throughout. My experience with both of my aupairs has been great. My current au-pair Gesa is leaving in early April and we are really going to miss her. " Seema, Longfield                                                                                               

"The smart au pair service has been great throughout. I know four families who have used smart au pairs and none of us have been disappointed!" Name Withheld                                                                                                             

"Smartaupairs is a very professional and reliable agency that made me feel secure and confident about taking on an au pair for the first time. I would highly recommend their services to anyone." Victoria, London
                                                                                                              
"The service I have received from Smartaupairs has been excellent. The well thought out information and attention to detail has made smartaupairs stand head and shoulders above any other au pair agency I have ever dealt with." Jenny, Surrey
                                                                                                                

"We've had au pairs for a number of years but this was the first year I'd used Smart Au Pairs, having been let down by my previous agency. We're delighted with our au pair and I found Smart Au Pairs very efficient and helpful with a broad range of potential au pairs to choose from - I will be using you again. " Wendy, East Finchley                                                                                                            

"I've had a lot of au pairs before but this is the first time I've used smart aupairs and Alex, our au pair is one of the best au pairs we have had."  Kate, Salisbury

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All of our customers rated our website and written information excellent or good. Our verbal communications were rated excellent or good by 97% of our customers.

94% of our customers are highly likely to use our service again & recommend us to their friends.*

                    *The survey is based on 33 responses from a random selection of our host families.

Feedback

We received this lovely feedback from Jacqueline, about her male au pair Chris.

I am glad to say we are definitely NOT looking for a replacement au pair, Chris is simply fantastic.  He is without doubt the best au pair we have ever had.
 
I have no idea how we are going to replace him in April 09, not really looking forward to him going at all, nor are the children!
 
However, we will trust in you to find a suitable replacement when the time comes..

Jacqueline

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Feedback from host mum Samantha

Thank you for the folders which I received yesterday for both myself and Kate. I have to say the professionalism with which this has been dealt is fantastic and I want to thank you all for your hard work and commitment to ensuring that this au pair placement goes well.

Kind Regards

Samantha

Happy Host Family, Male Au Pair

Thought I would send you a little note about Christian.
Thank you for your help finding him.  He is the most wonderful Au Pair, he is genuine and honest and really wants to be a part of my family and he joins in with every aspect of our little world.  He is keen with his responsibilities and I often have to tell him to stop working as I don't want him doing as much as he is.
My children completely adore him already, he plays with them so well and is very mature when he he caring for them.
May I also say that by far your agency is the most professional I have dealt with over the years.
So, thank you again, and at last I can relax a little.

Best wishes
Kind regards
Jacqueline

Feedback

Feedback from Aupair Fanny

The au pair adventure is a beautiful experience which brings you a lot and makes you grow up. I loved living with an English family and discovering their culture.

There are tough moments that I think you can’t avoid, like feeling homesick and lonely ; however knowing that you have the support of smartaupairs and that you can talk to them if anything is wrong is reassuring. It helped me a lot to know that I went to England thanks to an agency which really cares about the people they help.

Thanks Smartaupairs.

Fanny M.

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Feedback from hostmum Beth

Jennie is leaving us tomorrow and I just wanted to say that she has been a HUGE success, thank you very much.
The last 4 weeks would not have been possible without her help as I had very big jobs on and we have been packing to move house. She came into our home when things were upside-down, I was preoccupied with work and was able to give her little guidance, and she took it all in her stride and just got on with everything, mastered public transport and just cracked on with life.
The children loved her immediately and are really sad that she is leaving, and my husband has voted her 'best au pair ever' (well, that includes our lovely Polish Aga who has helped us for years!) So thank you, it has been great having her and we are sad that it is not her staying in Sep, but we have high hopes for Elisa and look forward to seeing her than Thanks Beth xxx

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Feedback from hostmum Suzie

I wanted to say how delighted we have been with the service provided by SmartAupairs, from the search to the handbook to the welcome pack and other little touches.

We are also thrilled with the wonderful girl who has joined our family .  She is everything we hoped she would be.

Thanks so much

Suzie

Feedback From Host Family

We received this testimonial from host mum Iona about her au pair Jasmin

I was anxious, as a lone parent, as to how I would adapt to live-in help. But within weeks of our au-pair joining us friends and family have commented on how much happier we seem as a family. Help with the children and in the house has made such a positive difference to my life and as a result my children’s.

Au Pair Feedback

We ask our au pairs to give us feedback towards the end of their stay with the host family. We are proud to share some to our recent au pair testimonials.

Hey! So far I really love to be here! The UK is wonderful (as far as I got to know it..) and I think I couldn't have found afamily where I would be happier. Well, thanks to you as you "gave" me this family! And I love the people here in general, so much nicer and friendlier than I am used to, I really enjoy living here and I'm looking forward to doing some certain things I have planned for the next months in the UK. I hope you are well!! Annika from Germany

I wish to thank all members of smartaupairs, especially Nicole Kofin, for your kindness an great support.

I was really happy to have such a friendly and organised agency.

Angelina from Germany

I had a great time and learned a lot. I’m glad, that I was brave enough to do it.

Thanks to the smartaupairs-team!

Anna from Germany

I am happy I foung this agency when i decided to be an au pair because everybody does their job.......all the girls I been talking with are so nice, helpfull, honest and trustfull!! I must say I felt more confident to come to England through this agency.....i felt like protected.....I m sure I couldn t make it alone! Being au pair is exciteing is all the time something new.....but it s hard and not all the time nice moments.....but being a bit lucky and with some help it turns into a great experience! 

I will never regret I came here, I changed myself a lot...I met new people, I have new friends, i saw lots of wonderfull places and for all of that I must say thank you to the agency.....the first step is always the hardest!!!!

Thank you for everything you done for me and keep going because you are good!!!

Laura from Romania

How did we rate on verbal communications on a scale of 1-101? Was it all clear and friendly?

10, it was great. It was friendlier than I first expected – as if we have been friends for a long time! In addition, every time when I needed help and contacted them via Internet they answered immediately – when I didn’t reply after some hours they called. Maria from Germany

I was very happy with the family and I would like to thank you for your help. It was a great experience!

Josephine from Germany

The au pair adventure is a beautiful experience which brings you a lot and makes you grow up. I loved living with an English family and discovering their culture.

There are tough moments that I think you can’t avoid, like feeling homesick and lonely ; however knowing that you have the support of smartaupairs and that you can talk to them if anything is wrong is reassuring. It helped me a lot to know that I went to England thanks to an agency which really cares about the people they help.

Thanks Smartaupairs.

Fanny from France

Host Family Testimonial

We received this lovely feedback from Frederique, host family in London about Jessie, her Dutch au pair

Hi Nicole – Actually I  kept meaning to email you to wish you a Happy New year and let you know that  things are going fantastically well with Jessie. She is such a sweetheart and is  the best au pair we have ever had -  and being forever the optimist, I am  already worrying about the next one not being as  good!

With Kind  Regards

Frederique

Testimonials

We've received some very nice testimonials from our au pairs, and would like to share them with you!

Congratulations!!

Thanks for all your help in getting our lives organised... Good au-pairs are mother's saviour!

Denise - host mum in London

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I signed up for smartaupairs, and I got a call the same evening by Someone that spoke my own language! She helped me with my profile. And she found me a very nice family. I’ve been here for 2 months now, And I am really happy!

Adrienne – the Netherlands

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Dear Nicole

thank you for all you have done for me especially for calling the embassy to vouch for me.I was relieved when I got the visa.

And I would also like to thank you for all the information you've been sending me. With kind regards Ivana

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Hi Nicole, It is really nice to see something from the country and I met a lot of new people in Cambridge. I met a Norwegian and a Czech au pair too and they were really nice I enjoyed the trip very much. I go to the English classes twice a week and I like it too. The teacher is really nice. I will go shopping tomorrow morning. I like the fashion here. Thank you for everything Britta from Germany

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I'm happy to have found this family. Thank you very much for your help and your patience! You're a very serious agency; I'll surely speak good of you! Have a nice week end! Barbara from Italy

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Thanks for your work and your interest for me. I am really satisfied with your agency and with my Scottish family too. I wish you nice day... Many thanks Maria from Slovakia